Arriving in time for holiday travel and potentially lost luggage, a new feature that allows Apple AirTag owners to share the location of a lost item is now integrated with the customer service systems of two major airlines. United and Air Canada are the first launch partners for Apple’s “Find My Share Item Location” feature, which allows someone who travels with either an AirTag or other Find My network-connected accessory to use Apple’s Find My app to share the location of their lost item with the airline’s customer service system to speed up the process of locating lost or delayed luggage.
The feature, now available with Apple’s iOS 18.2 operating system for iPhone, iPadOS 18.2 for iPad, and macOS 15.2 on Mac, lets customers generate a Share Item Location link from within the Find My app. The customer can then share that link with the customer service personnel tasked with helping locate the missing bags.
The addition capitalizes on one of AirTags’ more popular use cases. Consumers were already using the small tracking devices to see where their luggage was when traveling. In one recent case, the AirTag showed that a lost bag was inside the airport, but United told the customer it was not — even saying to them that their system didn’t go by AirTags. The customer’s luggage ended up then traveling 30 miles away, leading the customer to believe the employee stole the bag. Now, those types of incidents should be less common, as United will, in fact, officially use AirTag locations as part of its customer service efforts.
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